Terms and Conditions

Understanding Products & Prices

Products marked with 'M/P' stands for market prices. Market prices are volatile prices that may change depending on the market prices for the day. We source our products through the local auction market, our network of local growers and importers to bring you a range of products through the seasons. Market prices allows us to cater to these seasonal price changes.

Some products are sold in bunches, some in stems, and some are sold in bunches priced by stem. All information will be marked on the online product page and your invoices. 

Product Availability and Substitutions

All items posted on our price list is subjected to availability based on first-come-first-serve basis. Sometimes this may take a while for the system to be updated. Should any products on your list run out, we will be in touch.

Our team will reach out to you if there are any issues with your order as we prepare them. 

Should you be unreachable despite multiple attempts, Fresh Cut may adjust your order at our discretion accordingly to availability in order to ensure your flowers get on the courier to you. These changes or adjustments will be charged to you at full cost.

Some products may be unsuitable for overnight shipping - we will contact you if this is the case. 

Advance Ordering

We always recommend advance ordering when possible. This allows the team to source products and quantities for you better.

Colombian Import pre-orders closes 2 weeks in advance on a Sunday.

Malaysian Import pre-orders closes 1 week in advance on a Sunday.

Any late orders may be fulfilled subjected to availability. This includes Colombian Roses, Anthuriums, Malaysian Chrysanthemums, Tropical Foliages and Singapore Orchids.

Deliveries and Dispatch

All Auckland local deliveries will be same-day deliveries.

Deliveries to have Outer Auckland Areas will need to be ordered by 5am to make it for early morning dispatch.

Deliveries to South Island will need to be received by 10am for morning dispatch and overnight shipping.

Please note that most couriers will not be able to deliver to rural addresses. We do not encourage rural delivery. All rural delivery will be a 2 days delivery - only recommended for dry flowers. Please note that all rural delivery will be at your own risk.

Courier details/tracking will be included on your invoice and will be emailed to you. Any queries regarding dispatch of your flowers please email dispatch@flower.co.nz.

Credit and Claims

All credit and claims needs to be made 24 hours from time of goods received. Any claims made outside this period of window may be subjected to approval at our discretion.

All claims needs to be accompanied by a photo of the product to be reviewed.

We may ask for you to bring back the product to further inspect the product and claim.

Products with "Non-refundable/claimable" disclaimers will not be considered.

All claims must be sent to sales@flower.co.nz

Trade Accounts and Payments

All trade accounts will need to have an account with us prior to trade prices.

Fresh Cut reserves the right at any time to require immediate payment for all goods supplied or provided.

Fresh Cut reserves the right to suspend an account at any time without prior notice should there be an outstanding amount not cleared.