Pre-order FAQ
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Placing Orders
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Cut-Off & Timing
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Collection & Delivery
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Payment & Changes
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Placing Orders
What is a pre-order?
A pre-order lets you reserve flowers ahead of time. We secure your blooms from our incoming shipments so they're ready for you on the date you need — ideal for busy weeks, events, and lines that sell out fast.
How do I place a pre-order?
All pre-orders are placed through our pre-order portal. Browse the available range, add what you need, choose your required date, and submit. Everything runs through the one portal and the same live inventory — whether it's a regular restock or a wedding.
Is there a separate form for weddings and events?
No — weddings, events, and everyday restocking all use the same pre-order portal and the same inventory. Just tell us what you need and the date you need it by.
Is there a minimum order?
No — there's no minimum order or minimum spend. Order as much or as little as you need.
Can I still order from the daily trade list?
Absolutely. Pre-ordering doesn't replace our daily trade list — it sits alongside it. You can still shop the daily list for last-minute top-ups and our special seasonal drops, and add those to your order right up to dispatch or collection.
Cut-Off & Timing
When do pre-orders close?
All pre-orders close on Sunday night. Orders placed after the Sunday cut-off roll into the next ordering cycle.
How far in advance do I need to order?
Lead time depends on where your flowers come from:
● Local products — 1 week in advance.
● Malaysian imports (Anthuriums, Orchids, Chrysanthemums) — 1 week in advance.
● Colombian imports (Garden Roses, David Austins, Roses, Calla Lily) — 2 weeks in advance.
See our Pre-Order Cut-Off Dates page for the full calendar and worked examples.
Why do Colombian imports need longer?
They travel further. Colombian blooms are ordered two weeks ahead so we can secure them on the right shipment — the stock arrives Wednesday morning of your required week and is available for collection from then.
Collection & Delivery
When can I collect my pre-order?
Your order is ready in your required week. Locally grown stock is available from early in the week. Malaysian and Colombian imports arrive Wednesday morning and are available for collection from then.
Do you deliver, or is it pickup only?
Both. We offer NZ-wide delivery, or you can collect from our Auckland warehouse — whichever suits you.
Payment & Changes
Can I change or cancel a pre-order?
Yes — you can change or cancel a pre-order up until the Sunday cut-off. Once the cut-off passes and stock is committed, changes can't be made. Late orders may still be accepted, but fulfilment is based on availability and can't be confirmed.
What if a flower I ordered isn't available?
Fresh flowers are a natural product and supply can vary with the season and growing conditions. If something you've pre-ordered can't be filled, we'll contact you and offer a suitable substitute.
How does payment work?
Most account customers are invoiced on collection or dispatch. A deposit may be required for large event orders.
Still Have a Question?
Our team is happy to help with anything pre-order related — just get in touch, or head straight to the portal to place your order.
Go to the Pre-Order Portal →
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